Your privacy.

The short version

• We only collect the details you give us when you ask about a job, such as your name, phone number, email and the site location.
• We use them to reply to you, quote and do the work. We don't sell them or use them for marketing lists.
• Our website form and hosting providers are based overseas, so your details may be handled outside Australia.
• You can ask to see or fix your details, or make a complaint, by emailing projects@perthunderpinning.com.au or calling 0456 789 179.

What personal information do we collect?

We only collect what we need to respond to you and carry out your job. This may include:

• your name, phone number and email address
• the suburb or address of the site you'd like us to look at
• details about your project, and any photos, plans or engineering reports you choose to send us
• records of our quotes, the work we do, and payments
• basic technical information when you visit our website, such as your IP address and browser type, which our hosting provider logs automatically for security
• how you use our website, such as the pages you visit, collected through Google Analytics cookies

How do we collect and store it?

We collect personal information directly from you: when you fill in the enquiry form on this website, email or call us, message us on Facebook, or talk to us on site. Sometimes a builder, engineer or property manager gives us your details so we can contact you about a job.

Enquiries sent through our website form are delivered to our business email by a service called Web3Forms. When you open the form, Cloudflare Turnstile runs a quick check to stop spam bots; it looks at technical information from your browser and device, such as your IP address, but not what you type in the form. We keep enquiry emails and job records in our business email and records systems, which are protected by passwords and only accessed by people who need them to do their work. We keep records for as long as we need them for the job, and for any period the law requires (for example, tax records), then delete them.

We use Google Analytics to understand how people find and use our website, such as which pages are visited and whether the enquiry form is sent. It sets cookies in your browser and collects information like the pages you view, how you arrived at our site, your general location (city level), and your device and browser type. We use this only to improve our website, not for advertising, and we don't use it to identify you. You can block these cookies in your browser settings, or opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout. We may also use Cloudflare Web Analytics, which counts page visits without cookies.

Why do we collect it, and how do we use it?

We use your personal information to:

• reply to your enquiry and give you a quote
• inspect the site, plan and carry out the work
• work with engineers, builders or other trades on your project, where that's needed
• send invoices and keep financial records
• meet our legal, safety and insurance obligations

Who do we share it with?

We don't sell, rent or trade your personal information, and we don't add you to marketing lists. We only share it when we need to: with the service providers who run our website and email, with engineers, builders or other trades working on your project, with our accountant or insurer, or where the law requires it.

Is my information sent overseas?

Yes, it's likely. The services behind our website are run by overseas companies:

• Web3Forms, which delivers website enquiries to our inbox, stores and processes form submissions outside Australia (we understand primarily in the United States).
• Cloudflare, which hosts this website and runs the Turnstile spam check on our form, is based in the United States and runs servers in many countries, so visit data may be processed in any of them.
• Sanity, which stores the project photos shown on this website, is based in the United States. When you view those photos, your browser connects to Sanity's servers, which see basic technical information such as your IP address.
• Google, which provides Google Analytics, is based in the United States and processes website usage data on servers in many countries.

How can I see or correct my information?

You can ask for a copy of the personal information we hold about you, or ask us to correct it, at any time. Email projects@perthunderpinning.com.au or call 0456 789 179. We'll respond within 30 days. There's no charge. If we can't give you access for a legal reason, we'll tell you why.

How do I make a privacy complaint?

If you think we've mishandled your personal information, please tell us first by emailing projects@perthunderpinning.com.au or calling 0456 789 179. Explain what happened and how you'd like it fixed. We'll look into it and give you a written response within 30 days.

If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.